Situational awareness → outcomes
I design clarity into complex, high-stakes systems; and the operating models that let teams build them well.
Thirteen years at the seam where human-centered design meets engineering, product, and operations. I work as a player-coach: hands-on in the craft, and building the DesignOps functions, design systems, and ways of working that let design hold its own inside complex organizations.
Selected work ↓Selected work
REC 06 / ONGOINGFrom Silos to Shared Footing
Diagnosing Agile-Fall: mapping the cross-functional current state, then designing the future state that put design on equal footing with product and engineering.
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Nine Screens to One
Two interfaces for one device: a 128 by 128 pixel touchscreen on the rack, and the browser you reach it from. Nine prototype rounds, twelve usability sessions, and a setup process that went from nine screens to one.
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Ownership by Relevance
A pattern-development system that dissolved a stalled ownership dispute by distributing the work across the team: ownership rotates by relevance, not by fiat.
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What the Technician Knew
Designing a power-monitoring platform for the customer instead of the service technician: what the interface has to carry once the expert is no longer standing behind the person reading it.
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Shared Understanding Before Speed
Adapting Lean UX and the Design Sprint into one staged operating model, then piloting the missing layer: not the methods, but how a team actually does the work together.
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How Long Do I Have
A thermal display that showed operators everything and told them nothing. Workshops with customers and technicians, then an interface that reports duration and trajectory instead of current state.
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